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Self-Development
Guides
We usually write these to support competency frameworks. Guides usually consist of a summary of hints, tips, and further questions about each behaviour being assessed.
| Communications
Effectiveness |
| Self
Development Guide |
| Listens
to the views of others: |
| The
act of listening is not something which can be observed.
For example, if some one looks you straight in the eyes and
remains silent until you have finished speaking how do you
know at that point they have been listening? The answer
is that you don't... |
| Asking
questions |
This
means asking questions to learn more about or to clarify what
the person is saying.... |
| Summarising
or reflecting |
This
is a very powerful technique used by skilled conversationalists
or interviewers.... |
| Building |
You
acknowledge the other person's idea and add to or build on
it.... |
Links:
Self-Development
Guide E-Learning
Training
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