We usually write these to support competency frameworks. Guides usually consist of a summary of hints, tips, and further questions about each behaviour being assessed.
to the views of others:
act of listening is not something which can be observed.
For example, if some one looks you straight in the eyes and
remains silent until you have finished speaking how do you
know at that point they have been listening? The answer
is that you don't...
means asking questions to learn more about or to clarify what
the person is saying....
is a very powerful technique used by skilled conversationalists
acknowledge the other person's idea and add to or build on