is a natural and often unconscious process that people use
when forming impressions about each other.
Feedback formalises the observation process by identifying
specific people and asking them to answer particular
questions about the participant's performance.
process involves completion of a questionnaire containing a
combination of rated and free text questions. The
questionnaire can be electronic or on paper.
questionnaires are consolidated into a report that contains
textual, graphical and numerical feedback for the
participant gets their feedback at a facilitated,
one-to-one interview conducted by a trained facilitator.
participant takes time to clarify and reflect on his/her
feedback with others can also come at this stage.
a result of reflection, the participant produces a
for how he/she intends to develop and in what behaviours.
out the action plan results in changes in certain areas of the